# Help & FAQ **URL:** https://community.tournament.com/c/help/7.md [Latest](https://community.tournament.com/latest.md) · [Categories](https://community.tournament.com/categories.md) · [Tags](https://community.tournament.com/tags.md) --- ## [FAQ: everything a player asks, answered](https://community.tournament.com/t/faq-everything-a-player-asks-answered/37)
**Author:** [@SKEL](https://community.tournament.com/u/SKEL)\ **Replies:** 0\ **Last updated:** [September 12, 2026, 3:48pm UTC](https://community.tournament.com/t/faq-everything-a-player-asks-answered/37 "2026-09-12T15:48:18Z")
Updated for the 12 September 2026 points rules. If the website FAQ says something different, this post is current. Account and sign-in How do I sign in? Tap Sign in and use your email or your Google account. Privy, our … --- ## [How to ask for help here (read this first)](https://community.tournament.com/t/how-to-ask-for-help-here-read-this-first/21)
**Author:** [@SKEL](https://community.tournament.com/u/SKEL)\ **Replies:** 0\ **Last updated:** [September 12, 2026, 3:42pm UTC](https://community.tournament.com/t/how-to-ask-for-help-here-read-this-first/21 "2026-09-12T15:42:42Z")
This category is for questions. Post here when something is unclear, not working for you, or you cannot find the answer in the pinned FAQ. Before you post Search first. The search box at the top finds topics and replie… --- ## [About the Help & FAQ category](https://community.tournament.com/t/about-the-help-faq-category/10)
**Author:** [@SKEL](https://community.tournament.com/u/SKEL)\ **Replies:** 0\ **Last updated:** [September 12, 2026, 3:36pm UTC](https://community.tournament.com/t/about-the-help-faq-category/10 "2026-09-12T15:36:05Z")
Ask a question, get an answer. Mark the reply that solved it so the next player finds it faster. The pinned FAQ covers the common ones. --- ## [Multiple players banned](https://community.tournament.com/t/multiple-players-banned/117)
**Author:** [@AESR](https://community.tournament.com/u/AESR)\ **Replies:** 2\ **Last updated:** [September 22, 2026, 2:33am UTC](https://community.tournament.com/t/multiple-players-banned/117 "2026-09-22T02:33:26Z")
My account has been banned for suspected foul play, there was none, others are affected too. User: AESR --- ## [I got "10 points needed to play perps". Where do I get points?](https://community.tournament.com/t/i-got-10-points-needed-to-play-perps-where-do-i-get-points/41)
**Author:** [@SKEL](https://community.tournament.com/u/SKEL)\ **Replies:** 0\ **Last updated:** [September 12, 2026, 3:48pm UTC](https://community.tournament.com/t/i-got-10-points-needed-to-play-perps-where-do-i-get-points/41 "2026-09-12T15:48:37Z")
Question: New account, played a couple of PPK maps, died a lot, now I cannot get back in. Answer: PPK rooms need 10 points at the door. If you have dropped under, the ways back up: Frag race on a 10-point server, if y… --- ## [The frag race room did not charge me and nothing scored. Why?](https://community.tournament.com/t/the-frag-race-room-did-not-charge-me-and-nothing-scored-why/40)
**Author:** [@SKEL](https://community.tournament.com/u/SKEL)\ **Replies:** 0\ **Last updated:** [September 12, 2026, 3:48pm UTC](https://community.tournament.com/t/the-frag-race-room-did-not-charge-me-and-nothing-scored-why/40 "2026-09-12T15:48:34Z")
Question: I sat in a frag race room for a whole map, got 12 kills, and got nothing. It did not even take my entry. Answer: A frag race map only runs for real when at least two seated, signed-in players are in the room a… --- ## [Why is a room closed to me? "Too far for a fair fight"](https://community.tournament.com/t/why-is-a-room-closed-to-me-too-far-for-a-fair-fight/39)
**Author:** [@SKEL](https://community.tournament.com/u/SKEL)\ **Replies:** 0\ **Last updated:** [September 12, 2026, 3:48pm UTC](https://community.tournament.com/t/why-is-a-room-closed-to-me-too-far-for-a-fair-fight/39 "2026-09-12T15:48:26Z")
Question: Half the servers are greyed out for me. Answer: Any room your browser measures at more than 170 ms is closed to you. That is on purpose. Lag compensation can only do so much, and past that distance you would b… --- ## [Why did my points go down when I died?](https://community.tournament.com/t/why-did-my-points-go-down-when-i-died/38)
**Author:** [@SKEL](https://community.tournament.com/u/SKEL)\ **Replies:** 0\ **Last updated:** [September 12, 2026, 3:48pm UTC](https://community.tournament.com/t/why-did-my-points-go-down-when-i-died/38 "2026-09-12T15:48:21Z")
Question: I was on 60 points, got killed twice, and now I am on 49. I thought deaths never cost a point. Answer: That was true until 12 September 2026. In PPK rooms a kill now moves points from the victim to the killer,…